Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") is issued by the uubd platform ("we", "our") and applies to all users ("user", "you") of the website https://uubdbet.cam and related services. This Policy sets out our responsibilities and commitments regarding the collection, processing, storage, and protection of your personal information.

By registering with uubd or using any of our services, you are considered to have accepted the terms of this Privacy Policy. This Policy should be read alongside our Terms and Conditions, as both documents together form the basis of our relationship with you.

This Policy applies only to the operations of the uubd platform itself. Third-party websites or services — such as payment providers or game studios — are governed by their own privacy policies, for which uubd is not responsible.

2 Information We Collect

We collect the following types of information to operate our services safely and effectively:

2.1 Identity Information

• Full name, date of birth, and nationality
• National ID or passport number (for identity verification)
• Residential address

2.2 Contact Information

• Email address
• Mobile number (for OTP verification and account security)

2.3 Financial Information

• Records of deposit and withdrawal transactions
• Mobile number for bKash, Nagad, Rocket, or Upay, or bank account details (full numbers are not stored on our servers)
• Transaction history and balance information

2.4 Account and Usage Information

• Username and encrypted password
• Login times and device information
• Gaming history, bet records, and session information
• A summary of how long each section of the platform was used

2.5 Technical Information

• IP address
• Browser type and version
• Operating system and device model
• Referral URL and traffic source

3 How We Collect Information

uubd collects information in the following ways:

• Directly provided: You provide information directly during registration, the identity verification process, and deposit/withdrawal requests.
• Automatic collection: When you use the site, cookies, log files, and similar technologies automatically record certain technical information.
• Identity verification services: Identity is confirmed through trusted third-party KYC (Know Your Customer) services.
• Payment providers: After a transaction is completed, the payment gateway shares a limited amount of transaction-related information with us.

4 How We Use Information

The information we collect is used only for the following legitimate purposes:

• Creating, verifying, and keeping accounts secure
• Processing deposit and withdrawal transactions and maintaining records
• Preventing fraud, money laundering, and unauthorised access
• Providing 24/7 live chat and email support — in Bengali and English
• Improving the technical quality of the platform and resolving issues
• Managing the VIP programme and providing personalised offers
• Implementing responsible gaming policies — such as setting limits and self-exclusion
• Meeting applicable legal obligations and maintaining records

Your information is not used for any unrelated commercial purpose and is not sold to third parties.

5 Data Storage and Security

uubd uses industry-standard technology to keep your information secure. The key elements of our security framework are listed below:

• SSL Encryption: All data transfers are encrypted with 256-bit SSL.
• Password Hashing: Passwords are never stored in plain form — only encrypted hashes are kept.
• Server Security: Firewalls, access controls, and regular security reviews are maintained at our data centres.
• Access Restrictions: Only authorised staff may access the information they need, and every access is logged.

Financial records and identity-related information are retained for specified periods in accordance with applicable legal requirements. In the event of a data breach, uubd will notify the affected users as quickly as possible and take corrective action.

6 Sharing Information with Third Parties

uubd does not sell or rent your information to any third party. Information may be shared in the following limited circumstances:

6.1 Service Providers

Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technology infrastructure management. They operate under our instructions and have no right to use this information for any other purpose.

6.2 Legal Obligations

If we receive a valid order or directive from a court, government authority, or law enforcement agency, we may be required to provide information in compliance with applicable law.

6.3 Fraud Prevention

Where there is a suspicion of serious fraud or money laundering, it may be necessary to notify the relevant authorities.

7 Cookies and Tracking Technologies

The uubd website uses cookies and similar technologies that improve your browsing experience and help us enhance the quality of our services.

7.1 Cookies We Use

• Essential Cookies: Required for the core functionality of the site — they store login sessions and security tokens.
• Functional Cookies: Remember language preferences and account settings.
• Analytics Cookies: Collect anonymous statistics to help us understand which parts of the site are used most.

7.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some features of the site to stop working correctly.

8 Your Rights

As a uubd user, you have the following rights over your own information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If you want to correct inaccurate or incomplete information, contact the support team.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (see Section 9 for details).
• Right to Restrict Processing: In certain cases, you may ask us to limit how your information is used.
• Right to Object: You may object to marketing communications.
• Right to Data Portability: You may request certain information in a structured, readable format.

To exercise any of these rights, contact our support team via live chat or email. We will respond to your request within a reasonable time.

9 Account Closure and Data Deletion

If you wish to close your uubd account, please contact the support team. Even after an account is closed, we are required to retain certain information because:

• Financial transaction records must be kept for specified periods by law.
• Information may need to be retained for fraud and money laundering investigations.
• Specific records are kept for self-excluded users for protection purposes.

Information beyond the above obligations will be deleted upon the user's request. To learn more about responsible gaming, read our Responsible Gaming page, which gives full details on self-exclusion and limit setting.

10 Privacy of Minors

All services at uubd are for persons aged 21 and above only. We do not knowingly collect personal information from any minor (anyone under the age of 21).

We verify age during the registration process, and if an account appears to be used by a minor, that account will be suspended immediately and any information collected will be deleted. Parents or legal guardians who believe an underage member of their family has registered are requested to notify our support team without delay.

11 Policy Changes

uubd may update this Privacy Policy from time to time. When significant changes are made, we will notify you by one or more of the following methods:

• Sending a notification to your registered email address
• Showing a clear notice when you log in to the site
• Updating the "Last Updated" date at the top of this page

Continuing to use our services after a policy change means you are considered to have accepted the updated policy. For significant changes, particularly those that affect your rights, we will aim to give at least 15 days' notice before they take effect.

To learn more about our services, visit our About Us page, which contains a general overview of the uubd platform and its services.

12 Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact our support team. We provide 24/7 support in Bengali and English.

If you have any further questions about privacy, you can also find answers to many common questions on our FAQ page.